This week, Joseph Michelli, Ph.D., C.S.P. joins me on the show to discuss his upcoming book Stronger through Adversity. He is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
He is the bestselling author of books The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, The Starbucks Way, and The Zappos Experience: 5 Principles to Inspire Engage and WOW.
In this most recent book, Joseph highlights some of the wisdom he gained from 140+ top global business leaders on all aspects of leading through and beyond COVID-19, including crisis management, keeping employees and customers safe, maintaining a culture of engagement, rapidly innovating, and even more.
We’ll be discussing some winning leadership methods based on his conversations with leaders of Target, Google, Microsoft, Coca-Cola, Feeding America, United Way, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
You can learn more about this upcoming book by visiting https://www.josephmichelli.com/blog/stronger-through-adversity-conversation.
